Me: “Hello. I’m calling to find out whether or not a particular product I’m about to order online will be delivered in time for Christmas. The shipping estimate is six to ten business days, but I was hoping you could tell me if it was more likely to be on the six day end or the ten day end.”
Sales Representative: “Well, let’s see.” Long pause. “Today is the….thirteenth. The twelfth. The thirteenth? No, wait, the twelfth. And the shipping is six to ten business days. Six to ten, right? And you need it by Christmas.” Another pause. “That’s…let’s see…the twenty-fifth. So that’s ten business days between now and then.” [Ten? Is he not using the Gregorian calendar?] “I think you’ll be fine. Yeah, you should be fine. Can I help you with anything else?